SHIPPING & DELIVERY
We always endeavour to get your sling to you as quickly as possible. However, we do have some time restrictions.
Orders placed before 12 noon will be posted on the same day. Orders placed after 12 noon will get sent out to you as quickly as possible but we cannot guarantee same day dispatch, if the same day is not possible then they will be posted on the next working day.
Our standard postage option is Royal Mail 1st Class Signed For, which normally arrives the next working day, including Saturdays. The cost depends on the total parcel weight:-
Weight (kg) Price*
Under 1kg - £4.99
1 to 2kg - £6.99
2 to 5kg - £16.99
5 to 10kg - £22.99
10 to 20kg - £34.99
Up to 2kg is classed as a small parcel, above this weight is a medium parcel.
Our postage charge includes postage and packing materials.
We can also offer expedited postage options if your sling is urgent.
Please message us to arrange.
If you are local to us then pick up is also possible, and it's free :)
*These prices are per order, including post and packing materials and includes signed for option and content cover up to £50, if your order exceeds 1 kg (not likely when you are hiring only one carrier), then the postage will cost more than the price stated at checkout and will cost the above prices to send. We will contact you after we receive your order to ask you to pay any additional postage cost (price is dependent upon weight of order).
Return & Exchange Policy
Once a rental sling is posted to you, your hire can no longer be cancelled. We do not offer a partial refund for early return of rental slings.
If a rental sling arrives damaged or otherwise unsuitable, please let us know immediately via our contact us page or one of the email addresses listed below. You have up to 3 days from when you received a rental sling that is damaged to return it for a replacement or refund. If you let us know about an issue with a rental sling but do not return it within 3 days we will assume you would like to go ahead with the rental and will not be able to offer a refund or exchange.
To return a rental sling simply contact us either through our contact page or email firstname.lastname@example.org or email@example.com stating your reason for return and your order number.
Once we have received this we will send details of how to return.
The return address is:-
Big Spoon Little Spoon Returns
64 Egremont Street
Please ensure that you obtain proof of posting when sending.